The Benefits of Unattended Remote Support

"IT Support" - a phrase that causes a sinking feeling somewhere around the location of your check book. No one likes it, but everyone needs it. Fortunately, IT support can be an affordable part of your business plan.

What it is

Unattended Remote Support is IT system support that is done from a location other than your physical business site. It is done by a trained technical systems engineer that will access your computer network through an internet connection and the use of a specialized and secure software program.

How it Works

During a physical IT support visit, a systems engineer will install a client on your servers and other necessary computers. This program will create the connection between the engineer's computer and your IT network. Then, a monitoring program will be installed. This program will babysit your system and notify the engineer about any possible problems on your network. If problems occur, the engineer can quickly fix them through the connection made with the client.

Efficiency

Because your system is constantly monitored, problems can be fixed before you even have a chance to discover them yourself.

But Wait, There's More...

Setting up unattended remote support on your IT network will also be helpful when you need immediate IT help. It's inconvenient at best to have to wait for a systems engineer to call and give your phone support or drive through rush hour traffic to recover the important document your computer ate. Once a remote connection has been established, a technician can find your lost document and you can get on with running your business. No more waiting and wasting time and money. To learn how your business can benefit from unattended remote support, please call us.